Creating a Menu of Services that allows the Business to understand the value you provide

As part of any creditable service organization or as a stand-alone front door, a service catalog/registry allows the business to really understand what you provide.  GovernanceIT can help you develop a menu of services that is palatable to your customers, whether they be internal or external.  That solution can be further automated and fed into processes to continue your efficient servicing, giving the business users insight into exactly what’s going on.   Which leads to decreased frustration and phone calls, which in turn garners more time to deliver.  Finally, a vicious cycle is turned on its head!

· Understanding your business and presenting a usable set of service descriptions (costs and service levels optional)

· Determining the true costs  of the services provided

· Defining the processes to ensure the correct level of service

To contact us:

Governance & Service Management Consulting

GovernanceIT, Incorporated

Service Catalog/Registry Analysis

ROI Value of the Service Catalog / Registry:

 

Minimize costs to handle ‘one off’ requests

 

Reduce costs to process set requests through automation

 

Curtail expenses through approving only needed requests